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Browser UI Workspace Fields
Answer ID 9011   |   Last Review Date 03/30/2020

What workspace fields are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.


NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.


Field Generic Field Types

 Field Type  Configuration Option  Browser UI Support   Notes
 Address  
 Org, Contact
   Sort Provinces Alphabetically Supported  
 Answer Access Level      Answer
   Default value  *  
   Hidden Behavior  *  
   Read Only Behavior  *  
   Required Behavior  *  
 Answer Assignment  
 Answer
   Default Value  *  
   Show Parent  *  
 Category/Product/Disposition  
 Incident
   Always Show Parent with Visible Child  *  
   Default Value  Supported  
   Minimum Level  Supported  
   Required for Solved/Waiting  *  
   Show Parent  *  
 CRM State Multi-Choice Menu   
 Organization, Contact
   Default Value  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Hidden Behavior  Supported  
 Currency  
 Org (Exchange Rate not Supported)
   Currency Type  Supported  
   Exchange Rate  Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
 Date  
 Org, Contact, Answer
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
 Date/Time  
 Answer, Contact, Incident, Org, Task
   Default Value   Supported  
   Hidden Behavior  Supported  
   No Time Portion  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
 Email  
 Contact
   Disable Email Icon   Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
 Incident Assignment  
 Incident
   Can assign to Group   Supported  
   Default View  Supported  
   Show Parent  Supported  
 Integer  
 Contact, Incident, Task
   Default Value   Supported  
   Hidden Behavior  Supported  
   Increment  Supported  
   Read Only Behavior  Supported  
   Required Behavior   Supported  
   Thousands Separator  Supported  
   Up Down Alignment  Supported  
 Last Survey Score      Incident
   Hidden Behavior  *  
 List Management Control      Contact
   Hidden Behavior  *  
   Read Only Behavior  *  
   Required Behavior  *  
 Menu  
 Answer, Contact, Incident, Org, Task
   Default Value  Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
 Notify Type      Answer
   Default Value  *  
 Phone Number  
 Contact
   Default Phone Type  Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
 Rule Lvl/State  
 Org, Contact, Incident, Task, Answer
   Accepts Tab  Supported  
   Accepts Return   Supported  
   Hidden Behavior  Supported  
   Multiline  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Spellcheck    
   Trim Whitespace    
 Sales Account   
 Org, Contact
   Default Value  Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Show Parent  Supported  
 Search Menu  
 Task, Contact, Incident
   Default Value  Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Search Report  Supported  
   Secondary Search Report  *  
 SLA      Incident
   Default Value  *  
 SmartSense    Supported  Incident
 Source  
 Org, Contact, Incident
   Hidden Behavior  Supported  
   Show Parent  Supported  
 Task Assignment  
 Task
   Answer Control Context   Supported  
   Campaign Control Context  Supported  
   Default Control Context  Supported  
   Default Value  Supported  
   Document Control Context  Supported  
   Hidden Behavior  Supported  
   Incident Control Context   Supported  
   Inheritance  *  
   Mailings Control Context  Supported  
   Organization Control Context  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Sales Control Context  Supported  
   Survey Control Context  Supported  
 Task Contact/Incident Search  
 Task
   Assignment  Supported  
   Default Value  Supported  
   Hidden Behavior  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Search Report  Supported  
   Secondary Search Report  *  
 Text  
 Org, Contact, Incident, Task, Answers
   Accepts Return  Supported  
   Accepts Tab  Supported  
   Default Value  Supported  
   Hidden Behavior  Supported  
   Multiline  Supported  
   Read Only Behavior  Supported  
   Required Behavior  Supported  
   Spellcheck  Supported  
   Trim Whitespace  Supported  




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