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Browser UI Core Runtime Features
Answer ID 9010   |   Last Review Date 09/16/2019

What core runtime features are supported by the Browser User Interface?

Browser UI Core Runtime Features
A link is provided for each section where additional information is available.


NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle Service Cloud releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.


File Menu

 Feature  Parent Menu  Browser UI Support  Notes
 About  Help  Supported  
 Add-In Logging  Add-In Logging  *  
 Add-ins  Options  *  
 Best Practices  Community  *  Use this link: OSvC Resources
 Create New Items  Create New Items  Supported  Global Create Region
 Developer Resources  Community  *  Use this link: http://communities.rightnow.com/pages/615f5411b2
 Discussion Forum  Community  *  Use this link: https://cloudcustomerconnect.oracle.com/groups/0b06b363f7/summary
 Documentation  Community or Help  *  Click Help Icon from the Global Header region for BUI-specific documentation or use this link:  Answer ID 5168: Documentation for Oracle Service Cloud Products
 External Links  Links  *  
 Help Contents  Help  Supported  
 Idea Lab  Community  *  Use this link: https://cloudcustomerconnect.oracle.com/resources/6857461d40/summary
 Navigation Pane  Options  *  
 Office Integration  Links  *  
 Oracle Service Cloud Interfaces   Links  *  
 Personal Settings  Options  *  
 Reset Tool Windows  Options  *  
 Support Knowledge Base  Community  *  Use this link: https://cx.rightnow.com/app/answers/list
 Tool Windows  Options  *  
 Training  Community  *  Use this link: http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=952
 Tutorials  Community or Help  *  Use this link: Answer ID 4833: Oracle Service Cloud tutorials
 View Options  Options  *  Browser UI has a 'preferences' menu that allows the user to select a background color.



Navigation Sets


 Feature Name  Browser UI Support  Notes
 Components  *  Components include explorers, designers, etc.
 Business rules editor for custom business objects
 Custom Reports  Supported  
 Customize Navigation Set  *  
 Dashboards  Supported  
 Folders  Supported  
 Public Reports  Supported  


Notifications


 Feature  Browser UI Support  Notes
 Broadcast – Send Message  Supported  
 Broadcast Select Recipient  Supported  
 Broadcast Sent to All Logged in Users  Supported  
 Delete All Notifications  Supported  
 Delete Single Notification  Supported  
 Notification Toast  Supported  
 Open from Notification Toast  Supported  
 Open Notification Object  Supported  
 Refresh Notifications  Supported  



Recent Items


 Feature Name  Browser UI Support  Notes
 Filter By Search  Supported  
 Filter By Type  Supported  
 List Recent Items  Supported  
 Open Items from List  Supported  
 Pin/Unpin  *  


Quick Search


 Feature  Browser UI Support  Notes
 Customize List  *  Change in CX console if needed; then refresh BUI 
 Dashboard support  *  
 Location change  *  Always in global header
 Quick Search – switch to other reports  Supported  
 Show/Use first filter of selected report  *  Must always choose the menu to search on value other than Ref#



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