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Communication Center features supported within the Browser UI
Answer ID 11733   |   Last Review Date 10/26/2020

Which ‘Communication Center’ features are available for Chat Agents using the Browser UI?

The following grid displays ‘Communication Center’ features that Chat Agents may utilize within the .Net Console and whether they are currently supported within the Browser UI.

Communication Center Features:

Feature

Browser UI Support

Notes

Incoming Chat Assignment Notification

Flash Window

Not Supported

Play Sound

Supported

Currently, the agent is required to enable sound per Browser UI session

Show Toast

Not Supported

Currently, the agent sees the toast within the Browser UI session

Incoming Chat Post Notification

Flash Window

Not Supported

Play Sound

Supported

Currently, the agent is required to enable sound per Browser UI session

Color Window

Not Supported

Incoming Chat Assignment Control

Maximum Active Chats

Not Supported

Stagger Incoming Chats (Seconds)

Not Supported


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