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Format of incident email received different than expected
Answer ID 8935   |   Last Review Date 12/18/2018

Why is the format of incident email received different than expected?


Outbound Emails


One possible reason for this behavior comes down to our use of mutli-part emails.

In Oracle B2C Service, email messages are always sent in multi-part format. This means that if the end-user has an HTML-enabled mail reader, the message will be formatted and displayed instead of a simple text layout. If the end-user's mail reader is not HTML-enabled, the current text version of the message is displayed.



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