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Enabling Internet Explorer 11 emulation mode for the Browser Control
Answer ID 8731   |   Last Review Date 01/17/2019

How do I enable the IE11 emulation mode for the Browser Control?

Environment:

Profiles, IE11 Emulation Mode for Browser Controls in Workspaces
Oracle Service Cloud May 2016 or newer

Resolution:

There are steps below you need to take in order to use this newly introduced feature. These edits are done at the profile level and will affect all agents who use that profile.

IMPORTANT: Before taking these steps you should review Answer 6418 and use that solution if possible.  This feature cannot be disabled after it has been enabled, even if the checkbox is unchecked.  This feature should be thouroughly tested within a test environment.  Based on your implementation, isolating the browser control in a different process could negatively impact console stability.  

1. Enable IE11 mode for a specific profile:

Open the profile, navigate to the "Other" tab, and check the "Set Browser Controls to use IE11 emulation mode".

You will receive a notice that Process Isolation is required. This will be handled at the last step.


2. Make sure that the Browser Control is correctly set up in order to work with the IE11 emulation mode:

Uncheck the "Open popups in new browser control" and "Send URL as Post Data" options on the browser control, within the workspace editor.


3. For the third and last step, the BROWSER_CONTROL_PI_ENABLED configuration verb has to be enabled (this configuration enables the .NET Process Isolation feature). 

It can be changed by accessing the Site Configuration (on the Navigation Pane) -> double click Configuration Settings:

Here, you have several options on the Search window. You can:

  • Use the search fields to filter the configuration settings that are returned on the editor.

  • Accept all default filters by simply clicking Search to return every interface-specific configuration setting on the site you are logged in to.

  • Click Cancel to bypass the window and search using the buttons on the ribbon or the search fields on the top of the editor.

  • Customize the filters and save them as your defaults by selecting Save as Default Values from the Settings drop-down menu before clicking Search. The next time you access configuration settings from your configuration list, the Search window does not open because the system remembers your defaults. Instead, the Configuration Settings editor opens with your previously filtered search results.

For more information on accessing the Configuration Editor and editing settings, refer to Answer ID 1960: Editing Configuration settings.


NOTE: This feature makes changes to Internet Explorer. If enabled in a test environment, it can potentially affect work within the production site if used on the same workstation.  Therefore, should you need to disabled it (back out any changes), you can uninstall and re-install Internet Explorer.


4. After all the steps are completed, a console restart is required for all the targeted agents.


For additional information, refer to the 'Customizing profiles' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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