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Internet Explorer version and Oracle B2C Service Customizations
Answer ID 6418   |   Last Review Date 04/29/2022

What version of Internet Explorer is used by Oracle B2C Service Agent Console browser controls?

Environment:

This answer only applies to browser controls within the Oracle B2C Service .net Console

Resolution:

By default, the Oracle B2C Service Console places Internet Explorer (IE) in an IE7 compatibility mode. This is done intentionally so that third party developers can target a consistent platform regardless of the version of IE that is installed on the workstation.

To instruct the Oracle B2C Service Console to use the newest installed version of IE, the developer who creates the embedded web page must include this in the HTML header:  This will translate to using IE 11 as the latest version, edge will not be used by the console as it is not supported.  

The edge tag here will correspond to the latest version of IE installed on the workstation.  In the Agent Browser User Interface (BUI); this meta tag will be ignored.

<meta content="IE=edge" />

For example:

<html>
   <head>
      <title>My Web Page</title>
      <meta content="IE=edge" />
   </head>
   <body>
      <p>Content goes here.</p>
   </body>
</html>

Some developers may want to target an exact version of IE. They can do this using the same meta tag but with different content value:

<meta http-equiv="x-ua-compatible" content="IE=9" >

Additional information regarding the targeting of IE versions via meta tags can be found here: 
Defining document compatibility

To set this to emulate IE 11 mode in the .NET browser control rather than the default IE7 mode; see the answer here.

https://cx.rightnow.com/app/answers/detail/a_id/Enabling Internet Explorer 11 emulation mode for the Browser Control

Additional information is also available in online documentation. See Step #16 in the 'Add or edit a profile' section of that release document.