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Internet Explorer version and Oracle B2C Service Customizations
Answer ID 6418   |   Last Review Date 09/16/2019

What version of Internet Explorer is used by Oracle B2C Service Agent Console browser controls?

Environment:

This answer applies to browser controls and other instances of Internet Explorer (IE) within the Oracle B2C Service agent console

Resolution:

By default, the Oracle B2C Service Console places Internet Explorer (IE) in an IE7 compatibility mode. This is done intentionally so that third party developers can target a consistent platform regardless of the version of IE that is installed on the workstation. For example, if IE10 is installed on the workstation, Oracle B2C Service will use IE10 but place it into IE7 compatibility mode.

This works well for most developers, and is by Microsoft's design. However, some developers may want to target a newer version of IE. To accomplish this, they need to do two things:
install the targeted version of IE on all workstations, and instruct Oracle B2C Service to use a newer version of IE. The latter is done through HTML Meta tags. This is known as "defining document compatibility".

To instruct the Oracle B2C Service Console to use the newest installed version of IE, the developer who creates the embedded web page must include this in the HTML header:

<meta content="IE=edge" />

For example:

<html>
   <head>
      <title>My Web Page</title>
      <meta content="IE=edge" />
   </head>
   <body>
      <p>Content goes here.</p>
   </body>
</html>

Some developers may want to target an exact version of IE. They can do this using the same meta tag but with different content value:

<meta http-equiv="x-ua-compatible" content="IE=9" >

Additional information regarding the targeting of IE versions via meta tags can be found here: 
Defining document compatibility


Beginning in May 2016: If you are unable to change the web page code you will now have another option in the May 2016 release.  A new profile option will set the .NET browser control to run in IE11 emulation mode rather than the default IE7 mode.

For information on this feature and step-by-step instructions see Browser Control Community discussion.

Additional information is also available in online documentation. See Step #16 in the 'Add or edit a profile' section of that release document.