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Error “Exception has been thrown by the target of an invocation” during login
Answer ID 8690   |   Last Review Date 07/22/2019

Why the error "Exception has been thrown by the target of an invocation" is received during login?


Oracle Service Cloud, All supported versions


Error received in the CX Console during login:

"An Unknown error has occurred, please contact your administrator." and the details in the error text read, "Exception has been thrown by the target of an invocation"


To remedy this issue, have the agent manually delete the following folder: C:\Users\<USER_NAME>\AppData\Roaming\RightNow_Technologies\<SITE_NAME>\.

Then log into the Oracle Service Cloud application.

PLEASE NOTE: If the folder C:\Users\<USER_NAME>\AppData\Roaming\ is not visible in Windows Explorer, please enable viewing of system and hidden files.

If the issue persists, please contact Oracle Service Cloud Technical Support via Ask Technical Support.


During log in, if presented with the above mentioned error message, it means that the Oracle Service Cloud application is not able to access all the necessary files located at:
The cause can be either a file corruption or an accidentally deletion.