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When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

August Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes
Non-production site deployment starts Jul 25th  Production site deployment starts Aug 8th	3.25.07.18-b0002	Aug 8

July Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes
Non-production site deployment starts Jul 11th  Production site deployment starts Jul 25th	3.25.07.05-b0002	Jul 25
Non-production site deployment starts Jun 27th  Production site deployment starts Jul 11th	3.25.06.20-b0001	Jul 11

June Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes
Non-production site deployment starts Jun 6th  Production site deployment starts Jun 27th	3.25.05.30-b0001	Jun 27
Non-production site deployment starts May 23rd  Production site deployment starts Jun 6th	3.25.05.16-b0004	Jun 6

May Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes
Non-production site deployment starts May 1st  Production site deployment starts May 23rd	3.25.04.25-b0003 3.25.04.25-b0004	May 23
Non-production site deployment starts Apr 17th  Production site deployment starts May 1st	3.25.04.11-b0003	May 1

April Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Apr 3rd  Production site deployment starts Apr 17th	3.25.03.28-b0002	Apr 17
Non-production site deployment starts Mar 20th  Production site deployment starts Apr 3rd	3.25.03.14-b0003	Apr 3

March Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Mar 6th  Production site deployment starts Mar 20th	3.25.03.03-b0001	Mar 20
Non-production site deployment starts Feb 20th  Production site deployment starts Mar 6th	3.25.02.14-b0001	Mar 6

February Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Feb 6th  Production site deployment starts Feb 20th	3.25.01.31-b0001	Feb 20
Non-production site deployment starts Jan 23rd  Production site deployment starts Feb 6th	3.25.01.17-b0001	Feb 6

January Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Jan 9th  Production site deployment starts Jan 23rd	3.25.01.03-b0001	Jan 23
Non-production site deployment starts Nov 14th  Production site deployment starts Jan 9th	3.24.11.08-b0001	Jan 9

November Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Oct 31st  Production site deployment starts Nov 14th	3.24.10.25-b0004	Nov 14

October Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Oct 17th  Production site deployment starts Oct 31st	3.24.10.11-b0003	Oct 31
Non-production site deployment starts Oct 3rd  Production site deployment starts Oct 17th	3.24.09.30-b0001	Oct 17
Non-production site deployment starts Sep 19th  Production site deployment starts Oct 3rd	3.24.09.13-b0002	Oct 3

September Updates

 

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Sep 5th  Production site deployment starts Sep 19th	3.24.08.30-b0001	Sep 19
Non-production site deployment starts Aug 22nd  Production site deployment starts Sep 5th	3.24.08.19-b0001	Sep 5

 

All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)