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Browser UI Interaction Chat Workspace
Answer ID 8550 |
Last Review Date 03/06/2023
What interaction chat workspace elements are supported by the Browser User Interface?
Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.
- Object Types
• Answers
• Assets
• Contacts
• Custom Objects
• Incidents
• Interaction Chat
- Interaction Fields
- Chat Relationship Fields Supported on Interaction WS
- Contact Relationship Fields Supported on Interaction WS
- Incident Fields - - Workspace Controls
- - Chat Controls
- Chat Options
• Organizations
• Tasks - Workspace Elements
• Controls
• Custom Fields
• Fields
• Labels
• Relationship Items - Workspace Rules
- Agent Scripts
- Channels
- Desktop Workflows
NOTE: The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
Name | Browser UI Support | Notes |
Contact | Supported | Relationship Field |
Chat Relationship Fields Supported on Interaction WS
Contact Relationship Fields Supported in Interaction WS
Workspace Controls
Chat Controls
Chat Options
Name | Browser UI Support | Notes |
Automatically close editor after chat is terminated | * | |
Automatically release chat after wrap-up | * | |
Create/associate related incident at the beginning of a chat | Supported in 20B+ | Default is yes. If set to No, no incident will be created automatically. |
Create/associate related incident at the end of a chat | * | |
Discard previous related incident if it is uncommitted when another incident is associated to chat | * | |
Focus the incident when a chat is accepted | Supported in 20B+ | New in Browser UI |
Open related incident for editing at the beginning of a chat | * | |
Open related incident for editing at the end of a chat | * | |
Prompt the agent to enter wrap-up mode | * | |
Set status to solved for incidents created automatically | Supported | Incidents can be automatically set to solve by creating a custom config |
Synchronize common fields across related records automatically | Supported | |
Wrap-up time | Supported | Wrap up time is now configurable using a custom config |
Return to full feature listing | Return to top | Go next to Opportunity Workspace |