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Cobrowse: Enable/Disable Remote Control
Answer ID 8449   |   Last Review Date 03/13/2019

How do I enable or disable Remote Control?

Environment:

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Oracle B2C Service

Resolution:

Enabling or disabling Remote Control for agents must be done by someone with proper access in the MyLiveLOOK administrative pages. Please reach out to Managed Services, Oracle Consulting, or your partner to make this change.

If these resources are unable to make this change, submit a service request to Ask Technical Support.

 

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