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Underscores (_) are not accepted in the domain portion (after the @) of the email field
Answer ID 8330   |   Last Review Date 12/17/2018

How do I allow underscores (_) in the domain (after the @) of an email address?

Environment:

Oracle Service Cloud

Resolution:

Underscores are not allowed in the domain portion of email addresses.

The Oracle Service Cloud application complies with RFC 5322 and Internet Message Format standards.  RFC 5322 specifically states that domains can only contain letters, numbers, hyphens and dots. 

While some email addresses, especially outside the United States, may contain underscores, this is not RFC 5322 compliant.  Unfortunately it is not possible to workaround this standard through the application.