Skip Navigation
Expand
Remember Me Functionality for May 2015 and Newer not working
Answer ID 7956   |   Last Review Date 02/26/2019

Why am I not being prompted to save the password?

Environment:

May 2015 and newer

Issue:

In some cases, Internet Explorer 9 (IE9) users may experience issues with the Remember Me functionality in May 2015 and newer, even after stepping through Answer ID 7830: Remember Me Functionality for Oracle Service Cloud where they are not being prompted to save the password. The left click to display the list of usernames does nothing - it does not display the list of names

Resolution:

Reset Internet Explorer (IE) settings can help with this issue.  Here are steps to reset IE settings:

  1. Tools > Internet options > Advanced tab > Reset
  2. Reset Internet Explorer Settings dialog box pops up, click Reset.
  3. When Internet Explorer finishes applying default settings, click Close, and click OK.

According to Microsoft help page, you may need to restart your PC for these changes to take effect. After this point, test again the steps from Answer ID 7830 (link above).

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.