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Oracle B2C Service Test Site Management Is Self-Service
Answer ID 7850   |   Last Review Date 12/15/2020

What steps do I take to create or refresh/re-create an Oracle B2C Service test site?

Environment:

Oracle B2C Service (OSvC)

Resolution:

Oracle best practice is for you to refresh your test site: Test site (TST) management best practices  A test site is intended to be a sandbox environment for use in customization development and configuration testing before migrating these changes to your production environment.  It is intended to be a current, exact reflection of your production environment in order to facilitate these activities.  A test site should never be a code repository or storage location.  Please consider this environment as expendable and ensure any custom code is stored locally.

Steps are provided in the 'Managing Test Sites' section in the online documentation for this service: Oracle B2C Service Configuration Assistant.

For more details about test sites, please review Answer link 5483: Test Site Details.

Please note that any time you re-create a test site you should complete the following steps before logging into the re-created test site to ensure you can login without generating the following error: "Cannot activate a deployment with earlier version than the current minimum required version of the application".

1. Prior to refresh of a test site, use Programs and Features in the Windows Operating System to remove all instances of RightNow (OSvC) on any workstation to be used for testing.

2. Remove the following folder: C:\Users\**your username**\AppData\Roaming\RightNow_Technologies

3. Restart the workstation

4. Request the refresh of the test site

5. Follow the link provided in your notification of the test site refresh completion to download the refreshed test site interfaces for testing.

See also:

Notes:

You will lose any custom vhosts you have applied to test sites when they are refreshed. This is because the cloning process reassociates the interface by its original name in DNS, which is on our *.custhelp.com domain and certificate. If you attempt to access using the custom name after a refresh, you may see certificate or SSL errors. The solution at this time is to submit an incident to technical support and we can manually reapply the custom name for you. Frequent refresh requests will be directed to Oracle Consulting. When submitting a ticket, it is helpful to provide the certificate and as much information as possible.

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