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環境:
Oracle B2C Serviceでのフレーズ検索
解決策:
検索に複数の単語が含まれる場合、Oracle B2C Serviceはデフォルトで、単語の結合子としてORを使用します。これは、アンサーとインシデントの両方の検索で当てはまります。単語をORで結合するかANDで結合するかを指定できる2つの環境設定があります。
設定へのパス: ナビゲーション・エリアから構成設定を選択 > サイト構成 > 構成設定 > キー検索
構成エディタと設定の編集についての詳細情報は、こちらアンサーID7316:環境設定の編集
注意:ANS_AND_SEARCHまたはSC_AND_SEARCH環境設定を有効にした場合、検索でOR検索を使用できなくなります。そのかわりに、ユーザーは、3つまたは4つの単語の組合わせで検索を開始し、インシデントまたはアンサーが返されない場合は、2つまたは3つの単語の検索で限定条件を緩め、さらに限定条件を緩めて検索を進めることができます。
OR検索とAND探索の両方を行う場合は、この環境設定を無効にし、検索文字列の各単語の前に「+」文字を使用して、それぞれの単語がインシデントまたはアンサーに存在する場合に検索結果が返されるようにします。