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Searching for answers with links to other pages
Answer ID 72   |   Last Review Date 04/03/2019

Is there a way to find or search for the answers that will be affected when those target pages are moved?

Environment:

Answers, Analytics

Issue:

We have published several answers that include links to other web pages in our site. We would like to find the answers that will be affected when those target pages are moved.

Resolution:

The best solution to find all answers that contain a specific URL/target is by using the search feature to search the contents of your answers. Since each word within an answer is keyword indexed, you can do a keyword search on the text that you use to have the customer access that URL.  That is, search on the text that is used in the link itself. The results will bring back all of the answers with that URL in it, you can then edit each answer and make the proper corrections to the URL.

Note: a URL that begins with "https://" will not be indexed and therefore will not be included in search results.

If you use the <answer_xref id="y" /> format to link to other answers, there is no current means to search for all answers that include a link using these formats. For example, searching on "answer_xref" does not return all affected answers. 


Custom report: You can create a custom report that lists the contents of your answers. Then, export the contents and evaluate the contents in another application. For example, you can export the data into Excel or similar application and set up filters to list which answers contain "answer_xref".

For more information on creating a custom report with answer content in it, refer to Answer ID 307: Printing and Reporting All Public Answers

 

Keywords: For this situation, however, you might consider adding a special keyword to the answer, such as "extlink" for an external link or "intlink" for a link to another answer. With this approach, the extlink or intlink will be indexed when the answer is saved and when you search on one of those words, you can view the list of answers that have an internal or external link.


Custom field: Another approach is to create a custom answer field for the type of link included in the answer. For example, you could create a custom menu field named Included Links with the following menu items listed: No Link, Other Answer, Other URL, and Both Answer and URL. In this way, you can search for your answers by how the custom field is set.

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