How do I add custom links to the Links menu from the CX icon?

Envronment:

Administration Console

Resolution: 

You can customize the links to meet your organization’s needs by adding links to other websites your staff members may need to access. You can also add sub-menus that contain multiple links. This lets you organize your links by grouping related links under a single sub-menu title. The following figure displays a Links menu with a custom link, a separator, and a sub-menu with two links.

To add a custom link:

1.  Click the Configuration button on the navigation pane.

2.  Double-click Configuration Settings under Site Configuration. The content pane displays the Configuration Editor.  

3.  Open the TBAR_LINK_LIST - path: Contifugruation > Site Configuration > Configuration Settings > search by Key.

4.  Type the link in the Value text box using the following syntax:
item (#, "<link name>", "<action>")

=== The following further describes the link syntax ===
#    
Type a link number in this field. The link number can be any positive integer.
Note: 0 is reserved for adding separators.

“<link name>”
Type the link name as you want it to appear in the Links drop-down menu.

“<action>”
Type the URL of the website you want to open when the link is clicked.
============================================

5.  To create another custom link, press Enter to begin a separate line, and type the link definition as defined in step 4. Type each link definition on a separate line.

6.  To place a separator line between links, enter the following on a separate line between the links where you want the separator to appear:  item(0,"","")

7.  Click the Update button to save your edits.

8.  Click the Commit and Exit button to activate your edits.

 

To add a sub-menu with links:

1.  Click the Configuration button on the navigation pane.

2.  Double-click Configuration Settings under Site Configuration. The content pane displays the Configuration Editor.  

3.  Open the TBAR_LINK_LIST setting (path noted above)

4.  Type the sub-menu name and associated links in the Value text box using the following syntax, described in the following table.

menu (#, "<menu name>",(
item (#,"<link name>","<action>")
item (#,"<link name>","<action>")
))

=== The following further describes the link syntax ===
#
Type a number for the option. This sub-menu or option number can be any positive integer.
Note: 0 is reserved for adding separators.

“<menu name>”
Type the name of the sub-menu as you want it to appear on the Links option of the application menu.

“<link name>”
Type the link name as you want it to appear in the Links sub-menu.

“<action>”
Type the URL of the website you want to open when the link is clicked.
============================================

5.  To enter additional links to the sub-menu, type more “item” lines using the syntax in step 4. Type each link definition on a separate line.

6.  To place a separator line between links of the sub-menu, enter the following on a separate line between the links where you want the separator to appear:  item(0,"","")

7.  Click the Update button to save your edits.

8.  Click the Commit and Exit button to activate your edits.