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My Service Notifications
Organization Record relationship to Site/Instance
Answer ID 7077 |
Last Review Date 12/19/2018
Why can I not submit an service request for an organization or site that I am not associated?
Environment:
Service/Incident Submission
Oracle B2C Service, All versions
Resolution:
Per our security policy, service requests can only be submitted to the Oracle B2C Service by a valid support contact associated to the same organization that the site and contact record is listed under.
Basic example structure Organization A Organization B Note Primary Support Contact A1 Primary Support Contact B1 Note: It is good practice to have more than one Primary Support Contact. Primary Support Contact A2 Primary Support Contact B2 Support Contact A3 Primary Support Contact B3 Site A Site B - Interface A1 - Interface B1 - Interface A2 - Interface B2
A support contact from Organization A cannot make any requests for Organization B. The contact record, site and interface must all be associated to the same Organization record as the contact.