Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Analytics, Management Reports
Resolution:
Oracle B2C Service includes several standard reports for your benefit. These reports include a wide range of information that have been pre-defined to give you insight into usage and performance regarding your site.
These reports allow you to gain insight as to how your site is being utilized by your customers and how effectively staff members are working in your applications. Many reports offer a unique presentation of data, and some reports contain similar information presented in different ways. Report output can be in either graphical or tabular form.
Beginning with the May 2013 release, a new component is available to help CX administrators view information about reports. The Report Management component provides access to a set of standard reports intended to help CX administrators track information. With this, you can produce a Catalog of Reports that displays the report descriptions of the standard reports you are interested in. You can find and add the Report Management component to your navigation set as follows:
Click to enlarge image
From Report Management, you can generate a Catalog of Reports using these steps:
1. Analytics button > Report Management 2. Expand the Definition folder 3. Double click on View Report Descriptions 4. In the search window that opens, select the reports you want to view NOTE: By default, all reports are selected, but since this is a required filter, you need to specify the reports you are interested in. You can select all the reports in a top-level folder by selecting the check box next to the folder. 5. Click the Search button to run the report
For additional information regarding this component, refer the 'Management Reports' section in online documentation for the version your site is currently running. Refer to the 'Producing a catalog of reports' section for information on that feature. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.
Additionally, the Oracle B2C Service Customer Community forum contains dedicated threads for Reporting and Analytics for Service so that Oracle B2C Service users can discuss Analytics topics in more depth.
Staff members can be subscribed to receive reports on a regular basis. You can also subscribe non-staff members to receive report subscriptions on a regularly scheduled basis. For more information on report subscriptions, refer to Answer ID 1796: Subscribe People to Receive Reports.
When using the reports feature in Oracle B2C Service, you should understand caching and how it affects your report data. For additional information, refer to Answer ID 1917: Cached data used in reports