When exporting a report to Excel or CSV, and the report contains a conditional format that replaces text with an image, why does exporting to Excel or CSV result in blank cells?
Analytics, Exporting reports
Oracle Service Cloud, All versions
This is expected behavior. When the report is exported it exports the display value (image) of the column and not the raw value (text) of the column definition. As images cannot be displayed in text type documents (i.e. Excel or .csv) the images are stripped when exported to text type files.
However, if you copy the report and edit the conditional formatting you can replace the images with 'Text Only', which will display as 'xxx' on the file you exported. You must also uncheck the 'Include cell images' in the export options of your report. You can edit the conditional formatting by following the steps below:
1. right click on the column in the report.
2. select 'Edit Format'.
3. select the 'Conditional' tab.
4. click 'Edit'.
5. click the 'Format' tab.
For additional information, refer to the 'Change column options' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.