What are rule variables and how are they created?
Variables for use in Business Rules
Oracle Service Cloud, All versions
A variable is a temporary data item that is assigned a default value at the start of rules processing. The variable can be modified by rule actions during processing. Other rules can then use it as a condition for triggering certain actions based on its value. The value of the variable is not stored in the database, so it returns to its default value the next time the rules engine begins processing.
For additional information, refer to the 'Adding variables' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.