Skip Navigation
Expand
Customizing workspaces in the Oracle Tap application
Answer ID 6328   |   Last Review Date 01/07/2019

Is there any way to make custom fields available in the iPad application?

Environment:

Oracle Human Capital Management Cloud (Oracle HCM Cloud)
Also known as Mobile Agent App / Oracle Tap

NOTE:  Oracle Service Cloud Mobile Agent App (TAP) is deprecated as of May 2017

Resolution:

Starting with the August 2013 version, it is possible to customize the mobile incident workspace with custom fields within the Oracle Tap application. Please note, this feature is not available yet for tasks, organizations, or custom objects. The fields you see when viewing or editing an incident are defined in the incident mobile workspace.

To create a custom mobile incident workspace:

  1. From the Workspaces / Workflows explorer, click the New button on the ribbon. The New Workspace window opens.
  2. In the Start with Blank Workspace section, select the Mobile Incident option located under Mobile Types.
  3. Use the Insert Field ribbon to select which fields to add to this workspace.
  4. Click the Save and Close button.

Create new workspace, for type, select Mobile Types, Mobile Incident


To further customize the workspace, refer to the 'Editing workspaces' section in online documentation for the version your site is currently running.

For more information on the functionality of this workspace type, refer to the 'Mobile incident workspace' section in online documentation.

To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.