Skip Navigation
Expand
New contacts are receiving a Support Account Creation email
Answer ID 6046   |   Last Review Date 12/19/2018

Why do new contacts receive an email notifying them that a Support Account was created and asking them to set their password?

Environment:

Oracle Service Cloud, Message Templates enabled

Version: November 2012 and newer

Resolution:

By default, the "Support Account Creation" message type is enabled. Whenever a new contact is created via email and the EGW_PASSWD_CREATE configuration is enabled, the contact will receive an email notifying them that their Support Account has been created and instructions on how to create a password.

Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.

If you do not want this message to be sent to a newly created contact, you will want to uncheck the "Send" box for "Support Account Creation" message type. This is located at Configuration > Site Configuration > Message Templates. Click on Contact Emails in the ribbon to find the various message types that are sent to contacts.