The rule was triggered, why was the email not sent by the rule?
February 2013 Messages
Message Templates Disabled
Oracle Service Cloud
We have a rule which appends standard text to an incident and sends an email response. The rule triggered but there is a message in the incident Audit Log showing:
"Failure - Message delivery to some recipients failed".
Enable the "Rule Email" in the Interfaces configuration. This setting is found at the path:
Configuration > Site Configuration > Interfaces
Check the box next to Rule Email and click Save to enable this message.