How do we deploy the Service Cloud application on desktops published from Citrix?
Environment:
November 2011 and later releases, supported Citrix environments.
Resolution:
The ClickOnce installer is suitable for and supported for deployment on Citrix published Desktops.
All the Service Cloud application components are deployed into the agents Windows profiles directories of %local%\Apps\2.0 and %AppData%\Roaming\RightNow_Technologies. Since these directories are not static on an image or published desktop, agents can deploy the application without admin interaction.
Please note:
If a Citrix or Windows profile management application is used, an exclusion must be in place for the %local%\Apps\2.0 folder. The Service Cloud application uses Microsoft's ClickOnce technology to deploy the application components. This process stores the deployment manifest and some components in the %local%\Apps\2.0 directory. Since the subfolders of this directory are named using a auto generated alpha-numerical naming process during folder creation, recreating those folders can rename them. Renaming those folders will break the Service Cloud application and force the removal and redeployment of the application.