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Reporting on the knowledge syndicated widget
Answer ID 4566   |   Last Review Date 10/31/2018

Is there any way to report on the knowledge syndicated widget?

Environment:

Analytics, Reports


Resolution:

There are two areas that can be used to report on the knowledge syndicated widget:

1. The widget_stats table will display the number of times the widgets was used on a hourly basis when the widget_stats.widget_type = syndicated knowledgebase widget.

2. The clickstreams table can provide more detailed information on what was searched on when the action id is similar to one of the following:

/SyndicatedDataService/Search
/SyndicatedDataService
/syndicatedWidgetDataService/SyndicatedDataService/Search
/syndicatedWidgetDataService/SyndicatedDataService

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