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Incident count on organization workspace needs to be lowered
Answer ID 4383   |   Last Review Date 12/31/2018

In the organization workspace, too many "Incidents by Org" are being returned

Environment:

Workspaces / Analytics

Resolution:

You can find and adjust a report being used for a Workspace by following these directions:

  1. Open up the Profile a specific account belongs to (Configuration -> Staff Management -> Profiles -> select the relevant profile)
  2. In that Profile, check the Organization Workspace
  3. Now go to Application Appearance -> Workspaces and search for the above workspace
  4. Open the workspace 
  5. Select the Incidents tab
  6. Click anywhere in the empty box (where it says: There are no items to show in this view)
  7. In the Ribbon above, click the Report button and it will show you the report that is being used
  8. In your navigation set, to the right, click Analytics and Report Explorer and search for the above report
  9. Open the report for editing (right click and choose 'edit')
  10. Across the top of the console, where it says  Home  Display  Insert  Level  Page Setup   ... select Level
  11. Now, in the Ribbon area, click on the text that says Record Limit and you will notice that this record has a limit set to 1000
  12. If you wish to adjust that to be more, or less, just change that number, click "OK" and then Save the updated report.

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