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Chat Timestamp
Answer ID 4184   |   Last Review Date 04/09/2019

How do I display the timestamp for chat transcripts in an incident created from a chat session?

Environment:

Chat Transcripts

Resolution:

It is possible to include timestamps within chat transcripts for incidents created from chat sessions.  This is done by enabling the INC_INCLUDE_POST_TIME configuration setting. 

This setting specifies whether the post time is to be included in incidents created from a Chat session. Default is disabled (No).  However, the current standard product functionality is not designed to be able to include timestamps in the chat transcript for the end-user.

The path to this setting is as follows:
Configuration > Site Configuration > Configuration Settings > search by Key

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