How do I display the timestamp for chat transcripts in an incident created from a chat session?
It is possible to include timestamps within chat transcripts for incidents created from chat sessions. This is done by enabling the INC_INCLUDE_POST_TIME configuration setting.
This setting specifies whether the post time is to be included in incidents created from a Chat session. Default is disabled (No). However, the current standard product functionality is not designed to be able to include timestamps in the chat transcript for the end-user.
The path to this setting is as follows:
Configuration > Site Configuration > Configuration Settings > search by Key