Is there a way to more easily find the message base I want?
Oracle Service Cloud, All versions
There are so many message bases, I find it difficult to find the one that I would like to edit.
Message bases are text strings that are used throughout your Oracle Service Cloud application. For example, the tab names on the end-user pages are defined by message bases.
With the large number of message bases available in Oracle Service Cloud it can be challenging to find the appropriate message base to edit.
Message bases are accessed from the Navigation Pane > Configuration >Site Configuration > Message Bases. You can easily search the message bases (by Key) and then make edits. Administration areas of the product related to end-user visible messaging may include code that utilizes the message base keys. Some examples where this is the case are the administration areas for Customer Portal and Message Templates. The Message Base editor also provides additional search options such as by interface, folder, text and custom text. These options allow administrators to search for the currently displayed labels in order to find message base keys that contain that text.
Profile Permission required: Staff members can edit message bases only if their staff profile allows it. The staff profile must have the Configuration option enabled on the Administration tab under their profile Permissions.
For additional information, refer to the 'How the Message Bases Editor Works' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.
Note: Not all text within your application is controlled by message bases.
- Field names in workspaces are defined within the workspace itself. If the field is used in multiple workspaces, you must update each workspace separately.
To modify the label of a field in an incident workspace, open the workspace for editing and click on the field. In the Properties section, edit the Label Text property to modify the label used with that field. To include a hotkey for the label, use an ampersand (&) immediately prior to the hotkey.
- Similarly, when defining custom fields, the name of the custom field is defined when you add and configure that field. There is no message base that corresponds to the name used for a custom field. You can change the label for custom fields within a workspace as well.