How can I change the response options for "Was this answer helpful?" ?
Knowledge Foundation Answers
The end-user pages include an answer rating question on the answer display page, which by default asks "Was this answer helpful?" and includes Yes/No options. You can modify this feature to allow different rating options and edit the corresponding message. This approach allows you to change the nature of the question from a Yes/No question to a ranking with stars or percents.
By default, the answer details page lets customers submit a Yes or No response to the "Was this answer helpful?" question. In order to display stars for ranking instead of the Yes/No option and add the options_count attribute to the widget.
e.g.Update the AnswerFeedback widget to be:
<rn:widget path="feedback/AnswerFeedback" options_count="4" dialog_threshold="2" />
in the answers/detail.php file.
All widgets including this one can be accessed from the Customer Portal Administration Area to see its definition, including a preview, description, default code, attributes, and all other relevant information about configuring it.
- Click the Widgets tab at the top left.
- Click Browse Widgets
- Click Standard Widgets
- Click feedback
- Click AnswerFeedback
In addition, the WAS_THIS_ANSWER_HELPFUL_MSG message base can be edited to something like "Did this answer your question?" Determining which Message Base to Edit