Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Explorers within the agent console Applicable to each module
Resolution:
Some components within the Oracle B2C Service application display data in hierarchical folders that are similar to Windows Explorer. These explorers allow staff to navigate and access a specific item of interest from a list.
For example, staff can use the analytics explorer to find a specific report by accessing the specific folder and sub-folders displayed in the explorer. Similarly, the charts styles explorer allows staff to navigate and find specific styles to use with charts in your reports. In addition to the standard styles listed, you can create folders and custom styles which are then listed in the explorer.
The explorer includes a browse tree on the left and a configuration space on the right. The explorers are represented visually by small icons. Explorers are only found in specific modules, including:
Analytics
Feedback
Outreach
Content Library
Audiences
Common
Service
Please note, the Message Templates global template is not designed to replace the Templates Explorer used in surveys.
Administrators can add specific explorers to navigation lists used by your staff. In addition, if staff can customize their navigation list, they can add explorer to specific navigation lists as well. For more information on navigation sets, refer to Answer ID 2439: Creating and Customizing Navigation Sets.
For comprehensive information on using explorers, related sections in online documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.