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Specifying answer access levels to display on the end-user pages
Answer ID 208   |   Last Review Date 12/19/2018

How do I define which access levels are displayed on the end-user pages?

Environment:

Privileged Access, Access Levels

Resolution:

Answer access levels can be configured to display on the end-user pages for each specific interface. Within each interface, at least one access level MUST be enabled for end-user visibility in order for the application to work properly.


To enable a custom access level to be displayed on the end-user pages, use the steps below:

  1. From the Configuration items, select Application Appearance > Customizable Menus > Answer Access Levels.
  2. To edit an answer access level, click it in the tree. To add a new answer access level, click the New button in the ribbon
  3. In the Interface Visibility section, enable the check box for each interface where you would like this access level to display. 
  4. If you do not want the answer access level to be visible on the interface, clear the Visible check box.
  5. Click the Save and Close button to save the answer access level and close the editor.

In order for answers to appear on the customer portal, the Status, Language, Access Level, Product and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer is not visible on the customer portal.  In addition, if you have sections within an answer with restricted visibility, that section must be assigned an access level associated with the answer and have end-user visibility selected. For more information on these criteria, refer to Answer ID 1112: Publishing an answer to the end-user pages.

Note: If the access level is to be used for privileged access, the end-user visibility box should NOT be checked. For more information on configuring privileged access, refer to Answer ID 1838: Setting up Privileged Access.

Information regarding the system defined Help access level is available in Answer ID 412: Using the Help Access Level.

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