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Environment:
Answers, Access Levels
Resolution:
The help access level allows you to give users access to the answer content via the app/answers/detail/a_id/<ID> page but it does not allow the answer to show up on the answer list page or to be returned in search results. The Help access level allows answers to operate in "stealth" mode.
Help Access Level -- Visibility box is NOT checked: When the Visibility box is disabled / clear for the Help access level, it has special functionality and does NOT behave the same as a custom access level used with privileged access.
If an answer has a public status and is assigned to Help (Visibility box is not checked):
This functionality allows you to do the following things:
Note: Answers assigned to the Help access level do not display in the related answers widget when viewing another answer that is related. However, the answer assigned to the Help access level does display in the previously viewed answers if the user goes on to view other answers within a session. Since the user was able to view the answer at one point, it allows users to easily view the answer again within that session.
Help Access Level -- Visibility box IS checked: When the visibility box is enabled for the Help access level, it works just like a regular Everyone type access level.