How can I see all private reports for our various staff members?
Analytics, Private Reports
Oracle Service Cloud, All versions
Accessing Private Reports
There is a system-defined administrator account (see Answer ID 2059: Oracle Service Cloud System Administrator account). When logged in as the system administrator, you can access the private reports for all staff members who have staff accounts.
The administrator account is a special account that is not defined in the staff table and has no profile configured for it. When logged in as the system administrator, you have limited access to access configuration features and reports.
The administrator can access all reports in the application. This allows you the ability to access private reports for staff members who have left your organization or have been disabled for some reason. This allows you the ability to edit, move, or delete these items as appropriate. This is especially useful if you have a dependency associated with custom fields or specific reports.
Private reports that are accessible only to the staff member who created them are stored in the My Reports folder. Other staff members’ My Reports folders are not displayed in the Reports explorer. However, Oracle Service Cloud administrators can log in with the system-defined administrator account in order to access every account’s folders. This ensures that private reports can be edited, moved, and deleted if necessary. Clicking a folder in the Reports explorer’s tree displays the folder’s contents in the list on the right.
For additional information, refer to the 'Reports Explorer' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.
Troubleshooting Private Reports
Should you need assistance in troubleshooting issues with private reports, it's important to know that Oracle Service Cloud Technical Support can query a database for some details about a private report, but cannot directly troubleshoot reports in private locations (My Reports, or any of its sub folders). If assistance is needed, the report will need to be copied to a public location (Public Reports, or any of its sub folders). It is highly recommended that the report be copied rather than moved.