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Automatically publishing answers on a specific date
Answer ID 1999   |   Last Review Date 03/19/2019

Can I automatically publish answers on a specific date?

Environment:

Answers having a private status type
Oracle Service Cloud, All versions

Resolution:

You can enable a Publish On date field to display when editing an answer from the administrative pages. The Publish On field allows you to specify when an answer's status should change to Public. On the date specified, the status of the answer will be automatically changed to Public by agedatabase from whatever other private status type it had been previously set to.

The Publish On field is a date field. The answer is set to public when the agedatabase utility runs and if the publish on date has already passed. When using the Publish On date, only the answer's status will change. When you save an answer with a publish on date, set the status to a private status type.  Then, be sure to set the access level, language, products, and categories as though you were publishing the answer. That way, when the status changes to public, all the other fields are set correctly so that the answer will be visible on your end-user pages.

When using the Publish On date field, it is not possible to have answers published to a custom answer status that is a public status type. The answer will be set to the system-defined Public status.

In order to set the Publish On field, the staff member's profile must allow the ability for the staff member to publish answers. That is, on the Service tab of the profile, the Set to Public box must be enabled in the Answers section.

Note: If an answer has the Publish On field set to a date and you wish to pull the answer from being published, edit the answer and change the status along with clearing the Publish On field value. If the Publish On field is set to any date that has already passed and the answer status type is private, then the answer status will change to Public the next time the agedatabase utility runs.

For more information, refer to Answer ID 2704: Private answers publishing automatically.

Adding the Publish On date field to agent workspace:
You can add the Publish On field to an answer workspace. You can drag and drop the Publish On field to be included in the workspace used by your staff members. For additional information, refer to the 'Adding fields to workspaces' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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