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Some permissions are grayed out in my new report
Answer ID 1899   |   Last Review Date 10/31/2018

Why are some profiles grayed out under permissions in my new report?

Environment:

Analytics, Profiles, All versions

Resolution:

When configuring permissions for custom reports, some profiles are grayed out. These correspond to profiles that have the Analytics > Administrator profile options enabled for the profile.

Staff members whose profile has the Analytics > Administrator options can edit any custom report that is listed in the Public Reports container or a folder added to the Public Reports container. Staff members with administrative rights to analytics cannot access or edit custom reports that are listed in another staff member's My Reports container.

For more information, refer to 'Custom Reports > Selecting report options > Specifying permissions' section within online documentation for the version your site is currently on. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

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