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Answers Viewed report lists non-public answers
Answer ID 1878   |   Last Review Date 12/12/2018

When we review the Answers Viewed report, some of the answers listed are not published anymore. Why are those answers listed?

Environment:

Answers, Analytics

Resolution:

Within the Answers Viewed report, if an answer was published and then removed from the end-user pages, hits to that answer while it was still public are included in the report.

For example, if an answer was published through May 15 and then set to a private status, if you run the Answers Viewed report for May, the answer is included in the report and displays the number of hits from May 1 through May 15.


Hits to private answers: If the answer was made private prior to the date range of your report, the answer can still be included in the report.  If an end-user viewed the answer when it was public and then saved it to their Favorites list in Internet Explorer, when the end-user tries to use the link from their Favorites list, it still counts as a hit, even though the answer is no longer public and displays a Permission Denied message. 

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