How can I create a distribution list?
Oracle Service Cloud
Distribution lists are email address lists that you can use when scheduling reports, configuring rule notifications, and forward a record. You can also use email address lists in the CC and BCC fields in incident responses. Distribution lists are used to define sets of email addresses not associated with contact records or staff accounts in your knowledge base.
Any email address can be added or imported into a distribution lists. The email does not need to be associated with a staff account or contact record. This allows you to easily forward information to groups of people who are not typically logged in or involved with your Oracle Service Cloud application.
To configure a distribution list, use the steps below:
- From Configuration, select Site Configuration > Distribution Lists
- To add a distribution list, click the New button on the ribbon to display the editor
- To edit a distribution list, click it in the tree
- Add a List Name (display name)
- Add or Import addresses
- Click Save
NOTE: The Distribution List editor consists of a list of all available addresses. Addresses are included or not included in the distribution list by selecting/de-selecting the check box next to them in the list. Deleting the email address removes it from all distribution lists that it has been added to.
Importing records: When importing a group of email addresses, you can import just the email addresses or you can import the first and last name, the email address, and some notes. The records must be in one of the following format:
Email addresses only:
email_address1, email_address2, email_address3
First and last names, email address and notes:
first_name, last_name, email_address, notes
first_name2, last_name2, email_address2, notes2
first_name3, last_name3, email_address3, notes3
Note: When importing a list of names and addresses, only the email address will appear in the list even though you have imported the first name, last name, email address and note. If you highlight an email address, then click the Edit button you will see the first name, last name and note.
For additional information, refer to the Add or Edit a Distribution List section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.