How can I engage with Oracle Service Cloud Technical Support?
Environment:
Contacting Oracle Service Cloud Technical Support
Resolution:
The Oracle Service Cloud Technical Support Services Guide provides best practices for interacting with our Technical Support team. This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service requests.
For critical production Severity 1 and 2 issues, Designated Contacts may contact Oracle Service Cloud Technical Support by telephone. Use the list below to identify your regional Support number. However, before calling in for support, please submit a service request via the Ask Technical Support. When you do call in, please have your service request reference number ready for our support agent.
Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request be submitted for each issue. To escalate a service request, please call the number listed for your region and ask to speak to the manager on shift. If the manager is unavailable, please leave a message to have the manager return your call. Please leave a direct number to reach you.
| Country | Support # |
|---|---|
| US | 800.806.6592 |
| US (toll number) | 1.512.501.7220 |
| -- | |
| UK (Oracle Service Cloud Technical Support - local access) | 0808.234.1099 |
| UK (toll number) | 44.118.924.5800 |
| -- | |
| Africa / Kenya | 254.20.288.9048 |
| Argentina (toll number) | 54.115.299.6900 |
| -- | |
| Australia (Oracle Service Cloud Technical Support - local access) | 1.800.663.412 |
| Australia (Toll Number) | 613.8616.3900 |
| Belgium | 32.2.719.1324 |
| Brazil | 0800.891.5271 |
| Brazil (toll number) | 55.213.534.7200 |
| -- | |
| Chile (toll number) | 56.2.2830.7811 |
| --f | |
| Finland (toll number) | 358.9.549.41900 |
| --G | |
| Germany (local access) | 492.117.483.9439 |
| India (local access) | 000.800.040.2221 |
| -- | |
| Japan (International toll free number) | 00531.13.1241 |
| Japan (Oracle Service Cloud Technical Support - local access) | 0120.623.471 |
| Japan (toll number) | 81.36.834.6900 |
| Netherlands | 31.20.258.4246 |
| New Zealand (Oracle Service Cloud Technical Support - local access) | 0.800.450.717 |
| New Zealand (Toll Number) | 64.4978.7222 |
| -- | |
| Singapore | 800.1301.550 |
| Singapore (toll number) | 65.6645.1400 |
Upon being connected, you will be given the following options. Please choose carefully so that your call can be routed properly.
- Option 1: If you have an SR number and you are looking for Oracle Service Cloud and Cobrowse Support
- Option 2: If you do not have an SR number and you are looking for Oracle Service Cloud Support
- Option 3: For Oracle Field Service Support
If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.
If your company’s needs extend beyond the support levels listed above, please contact your Oracle Sales Account representative to discuss a support package upgrade.
