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Types of survey questions in Oracle B2C Service Feedback
Answer ID 151   |   Last Review Date 07/22/2019

What types of survey questions can be created in Oracle RightNow Feedback Cloud Service?

Environment

Oracle RightNow Feedback Cloud Service

Resolution:

You can create both text, choice and matrix type questions.

Text questions allow survey recipients to type an answer to the question in their own words. Text questions are open-ended questions, such as "How can we serve you better?"

When configuring a text question, you define the parameters of the response area, including the maximum number of characters allowed in the response as well as the size of the response box that displays (that is, how many lines and columns display for the response area). 

Choice questions provide a list of options from which the recipient can select a single value or in some cases can select multiple values. When configuring a choice questions, the options must display in one of the following formats:

  • Radio:  Each choice is listed with a radio button. Recipients can only select one option. 

  • Checkbox: Each choice is listed with a checkbox. You define the maximum number of options the recipient can select when you define the question. 

  • Menu:  The choices display in a drop-down menu. Recipients select one option from the menu. 

  • List:  The options display in a list. Recipients can select multiple items up to the number you specify when configuring the question.

Matrix questions are used in cases where a series of questions can be responded to with the same set of answer choices. Matrix questions can help streamline a survey's appearance by grouping the questions together in a table. Answers are displayed using either radio buttons (to permit only one answer to each question) of check boxes (to allow more than one answer). If you choose radio buttons, you can restrict selections to one choice per row, forcing respondents to rank their answers.

For additional information, refer to the 'Questions Overview' or 'Creating Questions' section in online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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