1. If you already have an Oracle SSO login with the a user name that matches your user name or email on CX.  This is the same user name & password you may already use for various other Oracle portals, like support.oracle.com, community.oracle.com, etc.  If you can log into these you are done!  The same credentials you use already for Oracle SSO will match up with your CX account
2. If you do not know if you already have an Oracle SSO login with the right user name.  Go out to support.oracle.com or profile.oracle.com.  Try to log in, and if you can’t log in, try to go through the password reset prompts.  If you can retrieve your credentials through those portals and log in with a user name that matches your CX account, you’re done!
3. If you do not have an Oracle SSO account that matches your user name or email on CX
   1. The fastest resolution is to go to profile.oracle.com and hit the Create Account button.  Make sure you enter your CX account email address as the Email Address on the form
   2. You can also set up a stand-alone account, or an account that will also allow you to get support for your non-B2C products, via support.oracle.com. Note that the latter will require an administrator to approve your access.  Support.oracle.com instructions are here
4. If you do not have a CX account in the first place.  As before, you would need to talk to someone with Primary Support Contact permissions on CX for your organization.  New CX users will need to be set up in CX by a Primary Support Contact, as before, and then follow one of the steps above to set up an Oracle SSO account.

Remember that you can set up additional two factor authentication endpoints (ex: phone) via signon.oracle.com.

Important Points:

• CX visibility and permissions is managed exclusively by administrators via CX.  Administrators should not have to set up SSO accounts on behalf of users who are already set up in CX. Those users can self-service through profile.oracle.com. The only time an administrator needs to get involved is if you either don't have a CX account at all or you want access to your non-B2C tickets in support.oracle.com
• There is no interaction between your Oracle Cloud Infrastructure (OCI) accounts on cloud.oracle.com and CX.  You do not have to have access to your B2C Service’s OCI tenancy to have access to CX.
• Even after cutover on May 3, you can still follow the steps to create an Oracle SSO account, and you will instantly get access to CX as long as your Oracle SSO user name matches your CX account. 
• If you are a partner and you have different accounts set up on many customer support organizations, use the partner portal!

You are absolutely welcome to send a service request to cx_access@mailac.custhelp.com prior to or after May 3 if you are not able to get your account set up or if you have questions. These are being handled with priority (but please don't use that mailbox to report product issues!).  You will also still be able to create service requests via oraclerightnowsupport@custhelp.com even if you can’t get logged in right away this weekend.