How can I get the SOC reports for Oracle B2C Service?

Environment:

All versions of Oracle B2C Service.

IDCS environment customers

Issue:

My company needs the Disaster Recovery (DR) reports for Oracle B2C Service.  Note, these instructions are for customers migrated to the IDCS environment.

Resolution:

SOC reports are available for download in the Oracle Cloud Portal.

1- Click on Sign In on cloud.oracle.com/sign-in

2- Select the 'Cloud Account Name’, click Next, and proceed to login.

3- In 'Active Applications', from the Service dashboard in My Services section, hover over, and click the 'Service' text in the Dashboard as shown below.

4- Select Documents from the navigation tab.

A set of reports available to you will be displayed. By utilizing the drop-down menu, the list can be filtered by report type.  The Disaster Recovery (DR Evidence) report is available for download.

If you are unable to download the documents, you will need to contact your Sales Account Manager and they will work with our Security team or the appropriate team to gather the requested information.

If you experience issues logging into My Services at cloud.oracle.com/sign-in, please submit a service request to our support site at cx.rightnow.com and we will be happy to help you.