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Use of Google Tag Manager in Customer Portal
Answer ID 12758 |
Last Review Date 12/13/2023
Can I expect any problems when using Google Tag Manager with Customer Portal?
Environment:
Customer Portal (CP)
Resolution:
Google Tag Manager (GTM) should not interrupt any Customer Portal (CP) application functionality, and we do not see any potential issues with the usage of this third-party tool/solution when customizing CP.
However, the use of third-party JavaScript frameworks in Customer Portal, including when utilized with an implementation of GTM, can cause conflicts and is not supported. For further details see
Answer ID 9612: OSvC Customer Portal and JavaScript Frameworks
