What do I need to know about Oracle Cobrowse deprecation and EOL?

Environment:

Cobrowse all versions and environments

Resolution:

All versions of Cobrowse are deprecated as of December 8th 2022. Cobrowse is "End of Life" as of December 2023. The Cobrowse “end of service” date will be the earliest of either current active contract end date or Dec 31st 2024. At the “end of service” date, access to the Cobrowse service will be terminated.

For more information regarding End of Life and deprecations, see Answer ID 5974: Oracle B2C Service Deprecations.

The following provide details of the SKU’s and alternative offerings for similar capabilities.

Description of the feature or technology that is being deprecated

The following SKU’s are being deprecated

• Oracle Standalone Cobrowse Dynamic Agent Desktop B78652-78655
• Oracle Cobrowse Cloud Service B68246, B68278, B78656, B78657
• Oracle RightNow Enterprise Contact Center Dynamic Agent Desktop Cloud Service B88488-91, B76485-88
• Oracle Fusion Chat and Cobrowse Cloud Service B91071