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Maximum acquisition date and deletion conditions for call loss information
Answer ID 12285   |   Last Review Date 07/05/2022

What is the maximum number of Live Experience engagements being stored?

Live Experience
Is there a limit to the number of stored engagements from Live Experience.
Engagements are never deleted, you can use the connectREST api to delete these engagements as needed.
Live Experience REST API Reference - Resources
The documentation here will give you the resources to get the missed engagements.
Live Experience REST API Reference - /v1/engagements/{tenant}
There is no capacity limit for the number of engagements, nor will the engagements hit a response limit.