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Routing Live Experience(LX) Engagements
Answer ID 12134   |   Last Review Date 04/01/2022

How do I route Live Experience(LX) Engagements?

Environment:

Live Experience

Issue:

How do I route Live Experience(LX) Engagements.

Resolution:

Live Experience(LX) Engagements can be routed via the predefined Context Attributes. The documentation can be found here:

Pre-Defined Context Attributes

 

It is also possible to route engagements via the Custom Context Attributes

Custom Context Attributes: Gathering Data That's Important to You