Environment:

Oracle B2C Service, B2C Service Chat, Chat Rest API

Issue:

My client implementation of the Chat REST API is receiving an unknown message type in the response of a get system messages call.

Resolution:

As Chat goes through a continuous cycle of improvements to support new features and enhancements, there are times when new message types are published and need to be handled by the client. The addition of new message types & the handling of these new message types, specifically applies to Oracle B2C Service deployments that utilize the public Chat REST APIs.
 
As a best practice, we suggest that all client implementations should handle new message types appropriately. Meaning, the client application should be designed in such a way that any new message types encountered do not cause the client to fail.
 
As a best practice, please review the documentation for the Chat REST APIs (found in Answer 5169) in order to understand the current message types and any new message types that have been added through the Oracle B2C Service quarterly release process.