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Configuration tips for the Chat REST API: How to support file attachments
Answer ID 12663 |
Last Review Date 08/01/2023
How can I configure the Chat REST API to support unique file attachments?
Environment:
Chat, Chat API
Oracle B2C Service
Resolution:
Given the end-user is chatting into the Contact Center on a widget that is built using the Chat REST APIs, agents now have the ability to drag & drop unique file attachments into the live chat session.
In this blog post, the Oracle CX Service COE Team outlines the implementation details for how agents and customers can send and receive file attachments during a chat session, when the chat session is invoked by Chat Rest API:
- Boosting Chat Efficiency: Sending and Receiving Attachments through Chat APIs
- https://blogs.oracle.com/developers/post/boosting-chat-efficiency-the-power-of-sending-and-receiving-attachments
