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Oracle Messaging Greeting Message
Answer ID 12056   |   Last Review Date 01/18/2022

Why is the greeting message not received by chat users from OM channels?

Environment:

Chat, Oracle Messaging
Oracle B2C Service (OSvC)

Issue:

When a chat is requested from an OM Channel, the greeting message from CHAT_GREETING_MSG message base is not received by the end user.

Resolution:

This behavior is working as designed. Oracle Messaging is using a different greeting than Oracle B2C Service. This greeting message can be modified or disabled by following the steps below:

  1. Go to the OM Admin UI
  2. Go the specific channel, click on the action menu on the top right of the channel card (the four horizontal lines)
  3. Click “Edit System Messages”
  4. Expand the “CHAT_GREETING_MESSAGE_MSG” item
  5. Change it to something you prefer
For additional information, refer to the 'Edit System Messages' section in the Oracle Messaging documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.