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Enabling Oracle Messaging
Answer ID 12626 |
Last Review Date 05/25/2023
How do I enable Oracle Messaging?
Environment:
Oracle B2C Service 22B and above, Chat
Resolution:
Oracle Messaging is a key component of Oracle Service. With Oracle Messaging the live chat functionality can be used within Oracle Service to provide customer service through social and messaging channels. Customers can use their favorite messaging apps to initiate conversations with service agents and receive prompt, targeted responses to their inquiries. Oracle Messaging currently provides native integration for Facebook Messenger, WeChat, and SMS. Support for additional channels will be available in upcoming releases.
Prerequisites for enabling Oracle Messaging on an interface are as follows:
- The B2C Service site must be on 22B or above
- Chat must be purchased and enabled on the interface
- Must have a login account for Configuration Assistant.
To enable Oracle Messaging:
- Log into Configuration Assistant.
- From the site list, click on the B2C Service site name.
- Click on Interfaces section on the left side.
- Click on the Interface Operations icon (three vertical dots) and select Enable Oracle Messaging.
- Follow the prompt to enable Oracle Messaging.
- Click on the Notifications section at the top to check the status of the enablement request. When the Operation Status shows "Success" it indicates that Oracle Messaging has been successfully enabled.
After Oracle Messaging is enabled, additional configuration task must be performed by logging into the B2C Service site using the system-defined Administrator account. For details, please refer to Oracle Messaging documentation under 'Getting Started with Oracle Messaging' -> 'Log In to Oracle Messaging for the First Time'.
