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0 Bulk Extract Results
Answer ID 12011   |   Last Review Date 01/18/2023

Why are there 0 Bulk Extracts Result on a Bulk Extract that was created with CreatedTime filters?

REST API bulkExtracts request using CreatedTime filters.
In some cases bulk extracts submitted with CreatedTime filters result in the bulk extracts results with 0 results.
If 0 results are encountered, filters other than CreatedTime will need to be utilized to produce the intended results.
When creating bulk extract results, the underlying API will initially run a number of queries to analyze the the expected results and processing time involved. Some of those queries use incidents CreatedTime in the where clause. If the bulk extract was submitted with CreatedTime filters those underlying queries can work at cross purposes with values in CreatedTime filters and produce 0 bulk extract results.